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Technology is automating many aspects of dining and hotel experiences - and freeing up staff to provide more personalized service.
In the modern business world, the distinction between teams working in the two workplace functions is becoming increasingly blurred.
The customer experience has become as important as the merchandise, so retailers are looking for ways to roll out the red carpet treatment.
Emerging cities across Asia and the Middle East are fast becoming the new lands of opportunity for investors and developers within the hotel industry.
As the boundaries between business and leisure continue to dissolve, secluded retreats are turning their attention to a new set of customers.
A new batch of pick-up and delivery services has arrived on the scene to offer time-poor passengers an alternative to holding out for on-board plane food.
Voice recognition technology may still be in its infancy, but as more people are getting used to talking to their devices, retailers are paying attention.
Often dismissed as a routine pit-stop, airport hotels are refashioning themselves as stylish, amenity-rich places for a night's sleep or a meeting.
As space in some of Asia’s big cities become ever more squeezed, an increasing number of businesses and consumers are turning to self-storage facilities to better manage the space available in their offices and homes.
Fast growing cities in Asia and the Middle East are rapidly gaining ground on the heavyweight destinations of London and Paris.
A rich heritage doesn't necessarily mean a long history; instead it's about celebrating the characteristics that make a brand unique.
Yotel and Citizen M might be better known in Europe and the United States but it won't be long before they become familiar brands in Asia.
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